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Send : the essential guide to email for office and home
David Shipley and Will Schwalbe.
Table of Contents
Introduction : Why do we email so badly? -- ch. 1. When should we email? -- ch. 2. The anatomy of an email -- ch. 3. How to write (the perfect) email -- ch. 4. The six essential types of email -- ch. 5. The emotional email -- ch. 6. The email that can land you in jail -- ch. 7. S.E.N.D. -- The last word -- Appendix : How to read your header -- Acknowledgments -- Notes -- Index.