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Communication case studies : building interpersonal skills in the veterinary practice
Carolyn C. Shadle, John L. Meyer.
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Table of Contents
The challenge of communication -- Learning in groups : how to take the fun to another level -- The art of persuasion in veterinary practice : foundational thoughts -- Nonverbal communication : signals that support or trump the words you use -- Interpersonal communication : building bonds with others -- Small-group and organizational communication : getting along in a group -- Intercultural communication : the beauty of variety -- Interpersonal communication skills : listening and building trust -- Interpersonal communication skills : there's a time to speak -- Tips on what to avoid : dodging the barriers -- Problem-solving skills : process and promise -- Small-group and organizational communication skills : creative minds working together.